Magenta is a professional practice that combines people performance and business advisory expertise.
We work with boards, executive teams, senior management and functional teams to help them jump hurdles and achieve higher levels of performance and results.
Our clients range from start-ups to large multi-nationals. We love working with clients of all sizes and at all stages in their life cycles. This helps us stay agile, sharp, and aware.
Offering core consulting, coaching, facilitation and highly bespoke development solutions, our expertise broadly sits within the following seven areas.
The 'tyranny of or' seems to float about in conversation during every sporting season. Euphoria and angst accompany the narrative, as teams meet, fall short of or exceed the expectations placed on them.
As results are pondered in anticipation, and debriefed once known, it's often noted that a 'champion team' will usually prevail over a 'team of champions'.
The inference in this statement, that holds almost axiomatic status, is that a team can only be one 'OR' the the other - a champion team 'OR' a team of champions. This is an example of the 'tyranny of or' - where a binary position is assumed, and the prospect of realising the 'genius of and' is negated.... Read more
In our transparent, disrupted and global world, strong brand loyalty is increasingly valuable - and increasingly difficult to sustain. A strong level of customer centricity is essential for winning.
There would be few businesses who don't aspire to be (or already believe themselves to be) strongly customer-centric. You'll see words suggesting how important customers are in vision, mission and values statements on walls of organisations around the world. And the predominance of customer satisfaction surveys, net promoter score assessments and the like reinforce this aspiration. ... Read more
Elite teams accomplish things together that stretch way beyond the sum of the individual capabilities. Being part of teams that perform in this way is highly satisfying. And it's often critical to winning. What are the visible and invisible ingredients that create elite levels of teamwork? Magenta's Elite Team 'Works' model provides a checklist of the 15 most vital ingredients will enable your team to soar. ...Read more
Most organisations aspire to have highly engaged customers and clients - in much the same way as they strive to have highly engaged team members. Engaged customers and clients offer loyalty, 'stickiness', a greater propensity to keep buying, and to recommend you to others.
In this Magenta paper we look at some of the dimensions of customer and client engagement, and offer some thoughts about how you can measure and build it in your organisation. ...Read more