Resources
Helping your business hum
Performance Support Resources
The material in this area is intended to provoke thought, provide comfort that you’re on the right track, and help you run your business, your team - and yourself - more efficiently, adaptively, effectively and enjoyably.
This material is not intended to be a substitute for professional advice that’s based on a careful analysis of, and tailored to best suit, your specific circumstances and goals. Please contact us if you'd like to discuss how the material and ideas in this area might apply to your own situation.
Elite Teamwork
Elite teams accomplish things together that stretch way beyond the sum of the individual capabilities. Being part of teams that perform in this way is highly satisfying. And it's often critical to winning. What are the visible and invisible ingredients that create elite levels of teamwork? Magenta's Elite Team 'Works' model provides a checklist of the 15 most vital ingredients will enable your team to soar.
Client Engagement - What do your clients most value?
Most organisations aspire to have highly engaged customers and clients - in much the same way as they strive to have highly engaged team members. Engaged customers and clients offer loyalty, 'stickiness', a greater propensity to keep buying, and to recommend you to others.
In this Magenta paper we look at some of the dimensions of customer and client engagement, and offer some thoughts about how you can measure and build it in your organisation.
The Two Factors that Drive Short Term Profit in Professional Services Firms
The lower growth post-GFC environment, broader market disruption, increasing commoditisation (and therefore price maintenance pressure) of many services, the impact of technology, and different client expectations and buying habits means that, as a leader in a professional service firm, you have your hands full. The need to keep your performance ‘sharp’ remains as strong as ever. This paper is intended to work as a simple ready-reckoner type checklist. It outlines the two factors which drive and sustain the day-to-day profitability of professional services organisations.
Successful Succession in Small and Medium Sized Businesses
It's a somewhat grim reality that, statistically, if you are a small or medium sized business owner, you are more likely to make a mess of your succession aspirations than your are to realise them. The cause of this unhappy record inevitably lies in under-performance one or more of the following three key phases of successful succession outcomes - readiness, the deal, and the transition.
Read our 'Successful Succession' Magenta paper for some ideas to help your succession goals become a happy reality - for everyone involved.
Professional Services Healthcheck
There are lots of moving pieces in the day-to-day world of a professional service firm. Delivering great work (and on time and on budget) whilst building and maintaining an edge in the market for clients, and for talent, gives the leaders of these firms plenty to think about.
Built from 25+ years experience working in and advising professional service (knowledge specialist), we have assembled a self-diagnostic "healthcheck". This has been designed with the simple intention of helping you identify one, two or perhaps even three areas where you might find that a little extra focus and work strengthens the overall well-being of your firm.